The following are real customer reviews from our satisfaction survey or emails we received.
"Five Star Rating" From a Company That Knows and Has Been in the Building Business for Over Thirty Years
As a long time custom home builder, this is the first time I have ever purchased building material other than hardware via the internet. When I encountered Kitchen Resource Direct, I was skeptical. How would this play out with too many things that could go wrong such as; the quality sight unseen, the delivery and just about everything that usually goes wrong with an order of this nature. But what attracted me was the pricing and the many testimonials of satisfied customers. I decided to take a chance. I sent my order in for two complete kitchens plus a complete study of bookcases / cabinets and a full set of master bedroom closet drawers and cabinets. Not a small order by any means. The cabinets arrived on time, and I was amazed by the quality and accuracy of the specialized directives that accompanied this order. The price compared to other cabinet companies cannot even come close for this quality.
The location of this job is in Montana, far off the beaten path. This was no obstacle, but there was an accident that destroyed a number of the cabinets. Normally this would be a major problem with most companies. Not so with Kitchen Resource Direct… the manager called me before the shipment arrived and informed me that there was this problem and already they were making new cabinets to replace the ones that were involved in this accident. This really impressed me because; accidents happen, but it is the way a company reacts to the situation that is important especially involving professional builders on a tight schedule. The personalized service of Kitchen Resource Direct gets a "Five Star Rating" from a company that knows and has been in the building business for over thirty years. A special thank you to all the personnel that serviced this purchase order with outstanding professionalism, correcting an accident that could have been a disaster if handled in any other fashion than…fantastic. - James T.
Impressed with the Quality
We were so impressed with the quality and weight of the all-wood cabinets. We have been in million dollar homes where the cabinet quality does not compare to ours. Frank and I are so proud of our new kitchen. We could not be happier. Thank you KRD. - Christine E.
Thought I Spent Over 30k
It still looks beautiful even without the appliances. You did such a great job, even my granite guy thought I spent over 30K for the cabinets. - Sue A. (Actually spent just above $9,000 on a large beaufitul kitchen.)
Durable Finish on the Beaufitul Cabinets
I just went to my kitchen cabinets (Hawthorne Antique Maple White) and was disappointed to see that a small bottle of green food coloring had spilled and splattered on the inside and door of the cabinets. I was concerned that such a deep stain (my fingers are still green!) wouldn't clean off the cabinets. It cleaned up without a trace with a wet papertowel!!! Thanks again for such a durable finish on the beautiful cabinets. We continue to enjoy our new kitchen more each day. - Allison K.
Truly Epitomize Superior Customer Service
I wanted to drop you a quick line to relay to you how satisfied I have been with my ordering with [Designer's Name]'s assistance. She was thorough, has a great understanding of the product which one could expect but she also repeatedly demonstrated patience and the ability to quickly adjust and adapt to my ever changing needs. She truly epitomize superior customer service. You have an absolute pearl in [Designer's Name]. I am a real estate investor in Jacksonville, FL and I can tell you that if the cabinets are 1/2 as good as the service I got from [Designer's Name] today I won't bother looking anywhere else to get cabinets for my next rehab home. - Herve D.
Help Us Get The Most for Our Money
I worked with [Designer's Name], and I must say she did an excellent job, was responsive and help us get the most for our money. This is why I just ordered another 4k work of cabinets (after the first 10K purchased), due to the excellent quality, and excellent service! We also have at least one other purchase planned. (once I finish installing these). I have recommended you to everyone who asks about our kitchen or planning a kitchen, bath or bedroom project. - Dennis
Customer Service Rep was Awesome
Our customer service rep was awesome...he went above and beyond for us. The packaging of some of the materials was sketchy...but almost everything arrived undamaged. The delivery company wasn't great...but that isn't the fault of your company. I changed the kitchen plans slightly so we will be ordering a few more cabinets soon, and will use your company again for our next kitchen project!!! - Krystle C
Product is Excellent
Your product is excellent!! I will buy again no problem. I do remodel work so you can bet I'll be back! Great Job Thanks - Chuck O
Your Cabinets Were The Best Color and Quality
No other, just shopped around and found your cabinets were the best color and quality!! I ordered cabinets for my bathroom, which are not installed yet but I will send you photos of the before project and the after!! I will be doing a complete kitchen reno and will be getting the same cabinets for that as well. I wanted to know if you could do cabinets for my master closet? - Deb C
Everything was in Perfect Condition
Everything came in faster than I expected and when we opened it everything was in perfect condition. Thank you. - Debora M
Love, Love, Love the Cabinets
Love, love, love the cabinets and noone can tell they're not custom. My only problem was when I received my Kingsbury cabinets nearly everone had divets in them. Y'all took care of the problem and were incredible! I think the packaging needs to be thicker bc my Deerfield cabinets came PPERFECT! !! - Anonymous
Within 5 Days We Had All Cabinets Up
We cannot be happier with the cabinets. We absolutely love them and how it all turned out. We still have to get our new countertops installed, but we just finished this week getting all the cabinets in place. Within 5 days we had all cabinets up and that included knocking down a wall and moving our plumbing for a our sink over a foot! - Tammie
Fortunate to Have Designers Like Her
In today's world when most people are quick to write a complaint, my wife and I would like to share with you the professionalism demonstrated by [Designer's Name] when designing a kitchen for us. After she provided us with an initial design, we told her what we liked and what was missing. Using our input, she created another design. Again we told her our likes and needs. Despite many attempts, she did not give up on us with all our demands. Each time she listened to our concerns and demonstrated warmth and humor in our correspondence. She provided us with the changes promptly and ultimately designed a kitchen that we look forward to having. Her actions were a large part of our decision to purchase our cabinets from your company. You are fortunate to have designers like her. - Fran & Stew
Going Above and Beyond
We just want to thank you from the bottom of our heart for the help and customer service this company has shown. We are a newly married couple, and are working hard trying to put our house together and bring some stability to our lives. Kitchen Resource Direct has indeed been so helpful to make this happen for us. As we said before, we absolutely love the quality of the cabinets. It is the customer service, though, that has truly pushed this company above the rest. I will be recommending Kitchen Resource Direct to others, and I look forward to doing more business with them next time. We really appreciate Kitchen Resource Direct for going above and beyond. - The Walker Family
Everyone That Sees My Kitchen Loves It
I'll be ordering cabinets for the laundry room. Not sure when yet, but we'll be in touch. Also, everyone that sees my kitchen loves it, and I always tell them where I got my cabinets and how great and well priced they are! - Angela
Thank You for Making this Affordable
My cabinets are beautiful. I really never thought I would be able to get away with a completely new, up to date kitchen for about $12,000. But with your help I have gorgeous cabinets in my brand new kitchen. My husband laughs at me because he caught me in my kitchen late at night just opening and closing the drawers (I have the soft close drawers now).
I was so worried about dealing with an online company but everything was fantastic – from design to shipment. They even took extra special care of me when I need to ensure a specific delivery date. It was a pleasure and I will work with them again. - Tina L.
They look awesome!
Cabinets came today. They look awesome! Thanks for all your help in creating the design for us [designer's name]. - Patrick N
LOVE THEM!!!! They are simply beautiful and well made!!!
I’ve been meaning to email you for a couple of days to let you know how happy I’m with my cabinets. LOVE THEM!!!! They are simply beautiful and well made!!! It looks like I got everything too, so that’s great. - Angela V
Absolutely Love our Trenton Espresso Cabinets
We absolutely love our Trenton Espresso Cabinets. The quality is great and they are beautiful. You guys were so great with your customer service, and our experience has been exceptionally positive with KRD. I will forward some pictures. Thanks again for your great service! - Cindy L
We have been very extremely impressed with both the quality and service we had received from KRD and you personally. We will definitely be recommending you to friends. Thanks again! - Amy R
Went Together Easily
The cabinets went together easily and look great. We would recommend these cabinets. I’ll take a few photos. - Don C.
I got a $40,000 kitchen for $4000
Kitchen Resource Direct did great! The price was much less than retail built and the quality was superior to most. We looked for months and got numerous price estimates before choosing Kitchen Resource Direct. [KRD Designer's Name] did a fabulous design, the sizes were perfect, construction took some time but was easy once you got the hang of it (it took 3 cabinets to get the hang of it). I miss ordered a few pieces of filler and crown short and got them fast to complete the install. I was one cabinet short when delivered and your error was reconciled quickly and delivery was fast. I have completely redone kitchens before and I got a $40,000 kitchen for $4000, +$2400 for stone counters/sink and faucet, and +$2400 hardwood floor. - Bruce H
Absolutely LOVE my cabinets!
A-ONE, TOP QUALITY CABINETRY! I absolutely LOVE my cabinets! Measured a thousand times then ordered! Was scared to death since I designed it all myself but in the end everything was perfect! We put together our own crown molding and light rail. Also made little boxed for the cubby by the dishwasher. You will also notice in the third pic that we mixed the two color tones upper/lower. Really looks nice. When I did need assistance on missing items, you guys were right on it! The only disappointing thing is that I want a plate rack rather than a wine rack in the (3rd photo). I haven’t been able to find one to match they way it should. Any idea if you will get one in? Thanks so much for being there and saving us a bundle! - Shannon J
Incredibly pleased with the product and your service.
So amazing. We are incredibly pleased with the product and your service. Our kitchen looks AMAZING and we think our before and after pictures should be on your website. -The Happy Hunt Family
Can't Say Enough About The Quality of These Cabinets
I purchase quite a few items on the internet so when I found KRD, the website looked great and had nice photos of the different cabinet choices. The prices were half that of the big box stores so I ordered a sample. They shipped a door sample out right away and it looked great!
The fast turnaround time, the free shipping and the door to door delivery really sealed the deal for me. I live in Texas but flew to DC to completely remodel my mothers rental home. My family and the contractor thought I was crazy to take such a risk. I have to admit that I was just a bit aftraid that I would let everyone down. [Designer's Name] of KRD really helped alleviate all of my fears and he was there to answer all of my questions and help me with the design process. The cabinets came in right on time and they walked the boxes of fully assembled cabinets right into the kitchen. It was awesome!
When the contractor saw the cabinets he was really surprised that the quality was so good and that I had measured perfectly. I can't say enough about the quality of these cabinets. They are sturdy and beautiful. I was shocked to find out that they had the soft close drawers at no extra cost. What a bonus! My mother really did not want me to change the cabinets because she liked the 40 year old worn out cabinets. She sure changed her mind when she saw the finished product. She absolutely loved them too.
We are about to be remodeling my moms home next and my first call will be to KRD. I tell everyone I know about you and wish you continued success. - Lori O.
New Kitchen Will Make the Sale Happen
The entire buying experience online was great. The cabinets arrived just as we were told. The order was complete exactly as we ordered. The quality of the cabinets meet our expectations. The kitchen looks amazing! The home is for sale and we are certain the new kitchen will make the sale happen. - Elayne H.
Went On and On About How Well Made They Are
Though I was a little nervous at first about ordering something like kitchen cabinets online, you put my mind at ease on the phone and I never looked back! My cabinets are beautiful, and the cabinet man we had install them went on and on about how well made they are (and he's a perfectionist). So glad we didn't go with the [competitor] store - your prices are the best. I recommend you to anyone who even mentions kitchen cabinets. Thanks for the great experience! - Sharron
Ended Up Costing about $5000.00 Less
I can't tell you how pleased we are with our new kitchen. The remarks I get from friends and visitors are unbelievable. The cabinets I ordered came in on schedule and 100% accurate. My installer was very pleased with the quality and all the doors and slides work perfectly.
Prior to choosing KRD I got quotes and design ideas from several Box stores. I tweaked the designs and went searching the internet. I found what I was looking for at KRD and using you to help rework my design, I came up with a magnificent solution. The price for the cabinetry ended up costing about $5000.00 less than the least expensive Box store price. Needless to say, I am quite satisfied both with the quality of the cabinetry and your service.
I recently bought this home and totally replaced the kitchen, windows, heating system and redid a bathroom. Needless to say, cost was a major issue. The money I saved with KRD paid for my kitchen appliances and a portion of the heating system. Thanks for a job well done. - Carl M.
They Look AWESOME!
Just wanted to let you know that we received our cabinets yesterday and so far from what we've seen, they look AWESOME! They are truly beautiful and we cannot wait to see them in place! We still have some work ahead of us before we can start putting them in (we're replacing the window this weekend). Anyway, I cannot say enough about what a great experience it has been working with you! Based on your past reviews that are posted on your site, I'm sure that it's not news to you but you really have a great thing going here! Your ears will be ringing a lot when we tell people about your company! Thank you again!!!! - Judi & Rick
I am extremely pleased with my new cabinets from KRD. The quality of the assembled cabinets is excellent (even my contractor who did the installation remarked on the quality). The value was also great - not only did KRD have the best prices for cabinets of this quality, but their free in-home shipping offered additional value - not just in cost savings, but also in convenience.
When researching online cabinet vendors, my primary concern in making such a major purchase online was, what kind of customer service/support could I expect? I found KRD to be extremely responsive before, during and after the sale. [KRD Rep's Name] was always accessible and helpful by phone and email, and put to rest any initial concerns I may have had. Here's an example: There was initially a problem with the delivery, caused by the local delivery company, not KRD (the local carrier had loaded the wrong order on their truck). Even though the glitch was not KRD's doing, [KRD Rep's Name] handled the arrangements with the local carrier (so I didn't have to!), and my order was delivered, complete and intact, within two hours. And he followed up afterward to make sure I was happy.
Thanks KRD for being a great example of how to do online business right! - Kate K.
Thanks So Much
Thanks so much for your help with my mom's kitchen which started back in February and lasted about three months, but then I did it by myself and I work a full time job also. Anyway I'm sending you a power point with some pictures if this doesn't work then let me know I'll send some individual pictures! - Roy S.
Stood Out Amongst the Others
I want to thank you for all of your help with the design of our new kitchen. As you can see, it turned out beautifully. We are very happy with the customer service we got from you and with the quality of the cabinets. You were very patient with my multiple revisions of the plan and I appreciated that you were always prompt with your replies. That was important to me, especially since I was anxious to get started and other cabinet suppliers I was getting estimates from were taking weeks to get back with me. Your company really stood out amongst the others. - Katherine M.
Timely and Efficient Delivery
The couple of boxes I have opened revealed some wonderful cabinets. We are very pleased. The delivery on Monday came during our first significant snow fall (about 4 inches) but the driver was timely and efficient. - Brooks
Money We Saved
After getting bids for replacing our kitchen cabinets, my wife and I looked online to see what might be available. We came across KRD that had already assembled well-built cabinets. Installing cabinets isn’t difficult if you can run a drill and use a level. We still will have contractor install granite countertops, but with the money we saved with KRD, the counters can be a better quality as well. Our furniture and style runs towards Arts and Crafts and the Quarter sawn oak we weren’t seeing anywhere else. In addition to a great price and well-built cabinets, the shipping was free meaning more money saved. Working with the Design Specialist at KRD, we got the dimensions and layout to [Designer's Name] and he put together a CAD drawing and finalized the order. This was a great experience. - B. Robinson
Staying on Top of Everything
We received the cabinets yesterday. We love them. Thanks for staying on top of everything through this process. Thanks again! - Mike and Hallie
Best Quality He Has Ever Seen
I want to thank you again. My installer/carpenter John says that the new cabinets are among the best quality he has ever seen.
It Turned Out Perfect
We were very pleased with your design, response time, and the quality of the cabinets were more than we expected! Thanks again for all of your help [Representative's name]. Attached you will see some before and after pictures of our kitchen. It turned out perfect! - Peter L
Thought We Were Crazy Ordering Online
Thank you so much! We were still a little nervous right up until they were delivered with ordering the cabinets online, but I have to say that it all went so smoothly. Also, I have so many people interested in your company now. They thought we were crazy ordering them online at first, but now that they have arrived and are so gorgeous, everyone wants to know where we got them from. Also, we'll be putting through an order for the bathroom cabinets shortly. - Cindy M.
I Refer People to You
I received the door no problems. Thank you for the way you handled the problems. The cabinets are up and look great. I refer people to you with every conversation about my kitchen, and with the difference before and after theres been a lot of conversations. Thanks! - Tony S.
Assembled, Installed, and Beautiful!
I've bought and installed cabinets before, but this is the first time I've bought RTA cabinets, online or otherwise. Had questions prior to ordering, KRD staff were very helpful. Ordered Kingsbury RTA Tahoe Maple Cafe Glaze. Cabinets are assembled, installed and beautiful! Thanx KRD! - Mark B.
I recently purchased a home in North Port Florida that needed cabinets and stumbled upon Kitchen Resource Direct. I normally would not go this route for materials, however I found them to be incredibly knowledgeable and trustworthy. The product was exactly what they claimed and the experience was a pleasure. I would strongly recommend them. - A. Koch
Simple to Construct
My experience with Kitchen Resource Direct was the ideal experience all customers should have for online purchasing. The customer service [rep name] provided was excellent as he took his time to answer all my questions and also offered some great advise for my kitchen planning. I received my cabinets pretty quickly on the date agreed upon and the delivery guy was very friendly and patient. I really like the look and quality of my cabinets. The RTA cabinets I ordered were simple to construct and actually kinda fun. I'm going to enjoy my new kitchen cabinets! - Rashan
Kitchen Resource Direct was an absolute pleasure to work with. Extremely professional, on time with deliveries, great product and excellent communication. Would recommend to anyone of my friends or family who is redoing their kitchen or bath. Look forward to working with them again. We love our new kitchen! - Cari B.