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Professional Design Help
1-877-573-0088
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Sat-Sun, Holidays: Closed
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Frequently Asked Questions

General


How To Questions

 

Design Service Questions

 

 

Are the kitchen cabinets all wood or particleboard?

Yes, all KRD, LCC cabinets are all wood/plywood.  Each cabinet style we offer has a complete specifications guide that will explain the construction of the cabinet.

Should I feel comfortable ordering kitchen cabinets over the internet?

Many people are concerned about ordering products online.  We strive to make sure that we make that process as easy as possible for all our customers.  We only carry the highest quality products and stand behind all our items.  If you have any questions please email our professional staff at customerservice@kitchenresourcedirect.com or call 1-877-573-0088 and we will be happy to help you through your ordering process.

Are all the kitchen cabinets in stock and how long does it take to receive my cabinets?

KRD, LLC offers many different types of product.  Each product has a different lead time.  On average the assembled cabinets take about 3-5 weeks to be delivered and the RTA cabinets take about 2-7 days after payment is processed.  We strive to get all orders shipped as fast as possible, however we also want to make sure that the order goes out correctly.

What is tailgate delivery?

This means that the freight company is only responsible to take the product to the tailgate or end of the truck.  This does not come with a lift gate service.  PLEASE NOTE: Many of the products are very large/heavy and may require at least two or three people to unload.  Other delivery options are available for an additional charge and are the responsibility of the customer.  For example lift gate service, residential service, inside delivery, and appointment scheduling.  Please direct all questions to customerservice@kitchenresourcedirect.com.

What if I need extra items or need another cabinet?

You can order single items the same way that you ordered your other products

What are assembled cabinets?

Assembled cabinets are manufactured and assembled at the plant.  They avoid the consumer from having to put the cabinets together.  Each individual cabinet comes complete.

What are RTA (ready to assemble) cabinets?

RTA (ready to assemble) or unassembled cabinets must be assembled by the homeowner.  They come flat packed in a box.  KRD, LLC carries different types of RTA cabinets, which require different types of assembly.  Please watch the video’s for a demo on the assembly.  If you have any questions please call 1-877-573-0088 and talk to one of our professional designers.

What are the wood doors made from?

All the doors are either made from Maple or Cherry solid wood.

What type of drawer boxes come with KRD cabinets?

Please see the cabinet specifications sheet, since each cabinet series is different.

What is the construction of the cabinets?

Please see the cabinet specifications sheet, since each cabinet series is different.

Do I need finished end panels for the sides of the cabinets?

Yes, for most of the cabinet lines you will need to order panels for all exposed cabinet sides.  Our designers can help you determine where you need panels.

Do I need toe kick for the bottom of the cabinets?

Yes you will need to order toe kick for the bottom of the cabinets.

 

"How To" Questions

 

How do I design my kitchen with the right cabinets?

Every kitchen design is different.  It is very important that you take the right steps to making sure that you order exactly what is needed for your particular kitchen.  Kitchen Resource Direct offers a FREE design service to ensure that you get your order correct without any mistakes.  Please visit our Design Help page to get started with the necessary steps.

How do I measure my kitchen and provide the right dimensions?

Kitchen Resource Direct has developed a brochure that explains how to measure your kitchen correctly so that we can provide you with an accurate design.  Please print out this brochure to get started.

How do I assemble my RTA cabinets?

Different collections will have different assembly videos.  We do not provide paper instructions so please watch the videos very careful.  If you have any questions about assembly please call 1-877-573-0088

How do I install my kitchen cabinets?

We recommend that you have some experience with kitchen cabinet installation or hire a professional.  It is very important that you hire someone with good experience.  Kitchen Resource Direct will work with you to make sure that you order the right items to make your kitchen complete.

 

Design Service Questions


How much does the design service cost?  Are there any fees attached with the design or any commitments that I have to make?

The design service is 100% FREE.  There are no hidden fees or binding obligations.  You do not need to fill out any credit card information, we just need your name, email address and phone number so that we can contact you.

What kitchen design software does Kitchen Resource Direct use?

We use 2020 Design Technologies software.  This is the industry leading kitchen design software.

How long does take to receive my new design?

Kitchen Resource Direct tries to get back all designs in the timeliness manner possible.  Designs can take a few hours to develop so we try and get back all designs within 1-2 business days.

How many designs do I get?

We will provide as many designs as it takes to make the customer happy and confident to purchase.

Need help? We're available at 877.KRD.0088 (877.573.0088)
or email at customerservice@kitchenresourcedirect.com. Prices and offers are subject to change. Copyright © 2014 Kitchen Resource Direct, LLC. All rights reserved.

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