Frequently Asked Questions
Do we ship to Canada or outside the continental US?
Not at this time, but we will ship to the border of the continental US.
Can I pick up my order?
We only offer home delivery.
Can I adjust/choose my delivery date?
It depends on the shipment. Please contact Customer Service to inquire.
Where is your company/manufacturer located?
Our administrative offices are located in Tampa, FL. The products ship out of various locations.
How long does it take from the time I order cabinets until they are delivered?
Deerfield assembled cabinets generally ship out in about 4-5 weeks. Transit times vary, it is normally 1 week. Orders going to particular states, especially on the West Coast, can incur an additional week. Orders that require limited home area delivery can incur an additional week. RTA cabinets generally ship in about 5-10 business days. Transit times vary. Please see full Shipping Terms.
Cabinet Assembly & Installation
Do the cabinets come with all the assembly hardware?
Do the cabinets come with installation tools or equipment?
You must supply your own tools and equipment.
Will your RTA cabinets be shipped with assembly instructions?
No, but videos are available on the website! We also have paper instructions for the Jasper cabinets.
Can I buy the Deerfield cabinets unassembled or the RTA cabinet assembled?
The Deerfield collection only comes fully assembled and the RTA cabinets unassembled.
Do you partner with or can you suggest any installers?
Because we ship all over the country, we do not have installers that we work with. We recommend you search for an experienced kitchen installer with great reviews or referrals.
Can you purchase over the phone?
At this time we only take orders online.
What is your price-match policy?
The item must be exactly the same product to qualify. You may send the link of the competitor’s site to Customer Service for price match approval.
Do you offer special pricing for builders/contractors?
Yes! Licensed general contractors can submit a request to Customer Service for an application.
Do you offer financing?
All the cabinets are built to order, so we do not offer credit options. All orders must be paid in full at the time of the purchase.
Should I feel comfortable ordering kitchen cabinets over the internet?
Many people are concerned about ordering products online. We strive to make sure that we make that process as easy as possible for all our customers. We only carry the highest quality products and stand behind all our items. Our cabinets are KCMA certified and our company is BBB accredited.
Do we have a showroom?
No, this is how we are able to keep our prices low for you! But we do offer a Free Sample Door program. Just pay a deposit for each door, we will ship it with no charge to you and you may ship it back to us for free, and get a full refund!
Can I use the cabinets outdoors?
We do not sell outdoor cabinets. Using our cabinets outdoors will void the warranty.
Do any of the cabinets come in other colors or finishes besides those listed on the site?
No, but we love hearing your suggestions!
Do the doors and drawers come with soft close?
Drawers yes, doors no. But you can upgrade your doors to include soft close.
Do we sell just doors or drawer fronts or just cabinet boxes without doors or drawers?
We only sell complete cabinets.
Do the cabinets come in any other types of wood?
No, only the wood listed on the website: Maple or Cherry.
Can I pay extra to have glass included with my Deerfield or Titusville order?
We do not ship glass.
Where should I go to buy glass inserts?
From a local glass shop is recommended.
Are you cabinets covered by a warranty?
Yes! KRD offers a limited lifetime warranty - Full Warranty Policy.
How do I adjust the drawers on my cabinetry?
Instructional videos are available!.
Do you offer unfinished cabinets?
No, all cabinets come finished.
Are the kitchen cabinets all wood or particleboard?
All our cabinets are made from maple/cherry wood and high-grade plywood. Each cabinet style we offer has a complete specifications guide that will explain the construction of the cabinet.
Do you offer kitchen islands?
Our designers use base cabinets to construct kitchen islands.
How long does it take to get a design once I submit my design request?
Generally, 2-3 business days.
Can someone from KRD come to my home to take measurements?
Unfortunately, no. However, we have a helpful measurement guide.
How much does the design service cost, and are there any fees attached with the design or any commitments that I have to make?
The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information. The only requirement is your name, email address, and phone number so that we can contact you regarding your design request and measurements.
What kitchen design software does Kitchen Resource Direct use?
We use 2020 Design Technologies software. This is the industry leading kitchen design software.
What is your return policy?
We accept returns on hardware, Rev-A-Shelf accessories, and sinks. Customer is responsible to pay return shipping and incur a 20% restocking fee. We do NOT accept returns on cabinets or cabinet parts.
What if I dislike the finished product?
Unfortunately, we do not accept returns or exchanges on individual cabinets, cabinet parts, or entire cabinet orders. Please see our refund policy above for hardware, Rev-A-Shelf accessories, and sinks.
Still can't find the answer?
Call us Monday - Friday