Terms and Shipping Information
- General Policies
- Free Shipping Policies
- Shipping/Delivery Policies
- Deerfield Kitchen Cabinet Deliveries/Policies
- Ready to Assemble (RTA) Kitchen Cabinet Deliveries
- Receiving Policies
- Missing Items Policies
- Damage/Defects Policies
- Ordering Policy
- Return/Cancellation/Mistake Policy
- Disclaimer for Painted Wood Cabinetry
- Pricing Disclaimer
- Warranty Policy
- Design Service Policies
- Privacy Policies
General Policies
All content of this website and its pages are for your general information and use only. It is subject to change at any time without notice.
You are aware that there may be inaccuracies or errors and Kitchen Resource Direct, LLC will not be liable for these inaccuracies or errors to the fullest extent permitted by law.
Your use of this website is at your own risk and Kitchen Resource Direct, LLC shall not be held liable.
This site may link to other websites that provide information for the user; however this does not mean that Kitchen Resource Direct, LLC endorses that site. Kitchen Resource Direct, LLC does not have any control over these sites and they are intended for informational use only.
You may not create a link to this website from another website without prior written consent from Kitchen Resource Direct, LLC.
Your use of this website is subject to the laws of the United States.
Free Shipping Policies
Kitchen Resource Direct, LLC reserves the right to change the free shipping promotion requirements at any time prior to purchase. Free shipping currently is availabile for the following:
- RTA or Assembled Cabinet Orders over $2000.00
- Cabinet Accessories Orders over $149.00
- Hardware Orders over $49.00
- All Sink and Sample Doors
- Return Shipment on Sample Doors
Shipping/Delivery Policies
Kitchen Resource Direct, LLC will ship all products sold on the internet in the timeliest manner possible, however is neither responsible nor liable for any delays in the shipment of your product due to manufacturing delays, stock limitations, or any other unforeseen delays that are out of Kitchen Resource Direct, LLC control. Kitchen Resource Direct, LLC sells many different products that all have different estimated shipping times. Products are usually shipped between 1-20 business days. All the different products will have an estimated shipping time frame. You can email customerservice@kitchenresourcedirect.com for any questions regarding your products shipments.
All shipping locations must be able to accommodate for large tractor trailers. If the location cannot handle a large tractor trailer then special accommodations must be made and additional fees may apply.
All products are shipped using a third party shipping company (UPS, FED-EX, National Freight Carrier, etc.) that is not affiliated in any way with Kitchen Resource Direct, LLC. Only the necessary customer information will be provided to the shipping company. All products are shipped to one customer and to one location in the United States.
Most shipments are delivered on pallets or hand stacked on the floor if being shipped via a national freight carrier.
All shipping and handling charges that are received by Kitchen Resource Direct, LLC include ONE attempt by the shipping company to deliver the product to the consumer. All shipping notifications will be sent via email. If for any reason the customer is unavailable to accept the order and the product is undeliverable under any circumstances, the customer will be responsible for any extra shipping and handling charges.
Kitchen Resource Direct, LLC will ship anywhere in the Continental United States (excludes Hawaii and Alaska). All products can be shipped to businesses with or without a loading dock, residences, and construction sites.
Deerfield Kitchen Cabinet Deliveries/Policies (ships in 4-5 weeks)
General Policies
Delivery Timeframe: Deerfield assembled cabinets are custom built for each order and will take about 4-5 weeks to build and ship from our manufacturing plant. All cabinets include free IN-HOME site delivery (on orders over $2000) which can add up to an additional week to the delivery time.
Delivery Method: All cabinet orders over a minimum of 3 cabinet boxes will be delivered on a dedicated Kitchen Resource Direct truck controlled by a third party contracted by Kitchen Resource Direct. All shipping locations must be able to accommodate for large tractor trailers. If the location cannot handle a large tractor trailer then special accommodations must be made and additional fees may apply. The customer is responsible to notify Kitchen Resource Direct if the delivery address is not accessible for a large freight truck and we will help make the special accommodations.
Kitchen Resource Direct offers full service white glove deliveries. This means that the driver will arrive at the location and unload the cabinets off the truck. The freight company will carry the cabinets to a covered location or just inside the house. The company however will NOT climb stairs, or go into hard to access areas.
Kitchen Resource Direct will make every attempt to use our normal trucking methods but sometimes we are forced to use an alternative method. If we do not have a truck load going to the general delivery area in which the cabinets are going we will ship the cabinets crated via LTL and they will be delivered to a nearby CDS logistics freight company. The CDS location will then call the customer to schedule the IN-HOME delivery. We strive to deliver the cabinets the best and most efficient way possible.
Email Notification: All customers will receive an email with the shipping information after the cabinets have shipped, the email will give a tentative delivery day for the customer to expect the cabinets. This day can vary due to issues that are out of the control of Kitchen Resource Direct. The customer will be called 24 hours in advance by the truck driver to verify the delivery date and timeframe. The customer must be home on the delivery day to accept the cabinets.
Ready to Assemble (RTA) Kitchen Cabinet Deliveries (ships in 2-4 days)
General Timeframe: Ready to Assemble (RTA) cabinets are shipped in 2-4 business days after the order is placed. All RTA cabinets include free delivery (on orders over $2000.) All customers will receive an email after the cabinets have shipped with the shipping information. The transit time can add an additional 2-5 business days to the overall delivery time. The customer will receive a call from the freight company to be notified of the delivery day and timeframe.
All deliveries are tailgate delivery only. This means that the freight company is only responsible to take the product to the tailgate or end of the truck.
FREE LIFT GATE. Kitchen Resource Direct includes a free lift gate for all deliveries that have pallets included. The customer receiving the product is still responsible to unload all items off the truck.
PLEASE NOTE: Many of the products are very large/heavy and may require at least two or three people to unload.
All shipping locations must be able to accommodate for large tractor trailers. If the location cannot handle a large tractor trailer then special accommodations must be made and additional fees may apply. Please direct all questions to customerservice@kitchenresourcedirect.com.
Receiving Policies
You must check to make sure that all items on the order sheet are delivered by the trucking company. All missing and visibly damaged items must be clearly marked on the Bill of Lading. Make sure to get a copy of the Bill of Lading that includes both the drivers and the customer's signature.
The bill of lading indicates the number of cartons or sometimes the number of pallets, not necessarily the number of items. You must open and check that all items on the order have been received before you sign the paperwork.
After all products are inspected sign off on the bill of lading.
Missing Items Policies
Please inspect all products in the presence of the carrier representative. If you detect any missing items from the shipment you must notify in writing on the bill of lading in front of the carrier and report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com or call 1-877-KRD-0088.
KRD will not be responsible for any missing items that are not clearly marked on the Bill of Lading. If you sign and accept the delivery you are agreeing that all the items in your order have been received, minus any backordered items that you have already been notified about.
Note that some items are packed together in a single box (example: trim, molding, toe kicks). Please inspect the boxes to make sure that all your pieces are accounted for.
Damage/Defects Policies
Please inspect all products in the presence of the carrier representative. If you detect any visibly damaged or defective items from the shipment you must notify in writing on the bill of lading in front of the carrier and report the issue to Kitchen Resource Direct, LLC immediately via email at claims@kitchenresourcedirect.com or call 1-877-KRD- 0088.
Kitchen Resource Direct, LLC is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. All damages that are caused during the delivery process are not covered under the warranty.
All unconcealed damaged items must be reported on the bill of lading at the time of delivery. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage. No claims with be allowed without the proper paperwork signed by both you the consumer and the carrier representative.
All concealed damaged items must be reported within 5 business days after the product has been delivered. All claims then must be reported to Kitchen Resource Direct, LLC via email claims@kitchenresourcedirect.com by sending the info regarding the issue and pictures showing the damage. All product verified correctly as defected will be shipped at no charge.
If you have any questions or concerns please contact us at 1-877-KRD-0088
Ordering Policy
You must be of legal age to make any purchases on the Kitchen Resource Direct, LLC website. You agree that all information that is entered into the system is true to the best of your knowledge.
Kitchen Resource Direct, LLC customer service is available Monday – Friday from 9:00am – 5:00pm (EST) at toll free 1-877-573-0088 or customerservice@kitchenresourcedirect.com.
All orders will be processed within 48 hours or two business days after payment is received. All orders are subject to approval by Kitchen Resource Direct, LLC.
A confirmation email will be sent to the customer after the order is received and credit card authorization is approved.
All online orders are final. It's the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
All online orders from Kitchen Resource Direct, LLC are custom orders so we DO NOT except order cancellations or returns.
All orders must be paid in full in order to be processed.
If you reside in Florida you are liable but not limited to sales tax. If you are tax exempt you must enter your resale certificate at time of check out.
Customers will be given an approximate shipping date, if you have any questions please email customerservice@kitchenresourcedirect.com.
If for any reason an item is out of stock you will be notified via email with the items backorder status. All backorder shipping charges will be prepaid by Kitchen Resource Direct, LLC.
Return/Cancellation/Mistake Policy
All online orders are custom to that particular customer. Kitchen Resource Direct, LLC does not accept cancellation of orders or accept any returns, so please review all orders carefully.
We offer free design services to help the customer buy with confidence; however do not accept any design related responsibility.
If a mistake is made during the checkout process you may contact Kitchen Resource Direct, LLC via email at customerservice@kitchenresourcedirect.com immediately to try and resolve the issue; however Kitchen Resource Direct, LLC reserves the right to deny any requests.
Disclaimer for Painted Wood Cabinetry
Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. Some people think joint lines actually add to the appeal of painted cabinets. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to Kitchen Resource Direct.
Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines.
Joint lines also may occur due to the repeated impacts from normal everyday use.
An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
Discoloration: All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.
Pricing Disclaimer
Kitchen Resource Direct, LLC reserves the right to change pricing without notice. Kitchen Resource Direct, LLC cannot change the prices or amount due on products that have been already paid for and are scheduled to be delivered.
Kitchen Resource Direct, LLC accepts Visa, MasterCard, Discover, American Express, and PayPal payments.
Warranty Policy
Kitchen Resource Direct, LLC hereby warrants to the original purchaser, for residential applications only, that all items are free from defects in material and workmanship. The warranty runs for as long as you own the home and begins upon the date of delivery. Kitchen Resource Direct, LLC has the right to determine if the product is repairable or replaceable and does not include any labor for removal or replacement of the new product. This warranty does not extend to defects caused by: improper handling, storage, installation, assembly, modifications or altercations to the product, extreme temperatures, intentional damage, fire or water, acts of nature, harsh abrasive chemicals, accidental misuse, or normal wear and tear.
Cabinets are made of natural wood and may over time vary in texture, color or wood grain, and exhibit subtle changes over time. These variations are considered nature and are not covered under the Kitchen Resource Direct, LLC warranty program.
All claims MUST be made via email to claims@kitchenresourcedirect.com and must have pictures along with a detailed description of the defects. After Kitchen Resource Direct, LLC reviews the claim within a 72 hour period or three business days, they will, at their discretion determine to repair or replace the defected product. Kitchen Resource Direct, LLC will be responsible for all shipping and handling fees if a valid claim is granted.
Design Service Policies
Kitchen Resource Direct, LLC offers a free design service to all our clients. We will help you design your project free of charge however it is the customer's responsibility to verify all designs before making any purchases. Kitchen Resource Direct, LLC does not guarantee or take responsibility for any designs. Our professional designers have been trained to help you with your project to the best of their knowledge. The design service is 100% FREE. There are no hidden fees or binding obligations. You do not need to fill out any credit card information, we just need your name, email address and phone number to get started.
Privacy Policies
Please see privacy policy page. Click here
Kitchen Resource Direct, LLC reserves the right to refuse any order placed on the website.
